JR Digital Hub — 30-Day Trial Terms

Version: v1 · Last updated: 15 May 2026 · Owner: JR Digital Services Pty Ltd

1. About these Terms

These Trial Terms set out the deal between you (the business or person signing up) and JR Digital Services Pty Ltd (ABN [PLACEHOLDER]) ("JRDS", "we", "us", "our") for the JR Digital Hub 30-day free trial (the "Trial").

By starting your Trial, booking your Strategy Call, or asking us to migrate your data, you agree to these Terms. If you don't agree, don't start the Trial — and tell us, so we can answer questions and try again.

We've kept this document short and plain. If anything is unclear, email [email protected] and we'll explain in plain English before you commit.

2. What you get during the Trial

For 30 days from the day you activate your Trial account, you get:

Full access to the JR Digital Hub platform for one business account.
A 30-minute Hub Strategy Call with a JRDS strategist, recorded and emailed to you.
A custom Tool-Stack Audit and migration plan, delivered as a written document.
Done-for-you migration of up to 2,500 contacts and one (1) calendar into your Hub account (see Section 5 for scope and limits).
Access to our Quick-Start onboarding library and setup checklist.
Email and chat support during the Trial, during AU business hours (Mon–Fri, 9am–5pm ACST, excluding SA public holidays).

The Strategy Call must be booked and held within the 30-day Trial window. If we can't fit you in because our calendar is full, we'll extend the Trial by the number of days needed to complete the call.

3. Trial length, start and end

Trial length: 30 calendar days.

Start trigger: the Trial begins on the day your Hub account is activated (you receive a "your Hub is ready" email from us). That day is Day 1.

End trigger: the Trial ends at 11:59pm ACST on Day 30.

What happens at the end:

Your Trial does NOT auto-convert into a paid subscription.
We do not capture a credit card to start the Trial, and we do not charge you anything at the end.
On Day 31, your Hub account becomes inactive.
Your data stays on our system for 30 days after Day 30 so you can ask for an export (see Section 6) or decide to subscribe.
After that 30-day window, your data is deleted from our active systems. We may retain backups for a further 90 days for disaster-recovery purposes only, after which they are also deleted.

To continue using the Hub after Day 30, you separately sign up for a paid subscription. The subscription terms, price and payment method will be presented to you before you sign up — they are not part of these Trial Terms.

4. Cancellation

You can cancel your Trial at any time, from inside your Hub account, using the Cancel Trial button in your account settings. No phone calls. No retention scripts. No "are you sure" loop.

If you cancel:

Your Hub account stops being active immediately on cancellation.
Nothing is charged (no card was captured at signup).
Your data is retained for 30 days from the cancellation date so you can request an export under Section 6.
After that, your data is deleted as described in Section 3.

You don't need to give a reason. We may ask for feedback, but you don't have to answer.

5. Migration Service

We migrate up to 2,500 contacts and one (1) calendar from your existing system into your Hub account, free of charge, as part of the Trial.

5.1 What's included

Contact records: name, email, phone, address, custom fields (where they map to Hub fields), tags, and notes.
Calendar: events with date, time, title, attendees and location for the calendar you nominate.
Basic field mapping between your source system and the Hub.

5.2 What's NOT included

More than 2,500 contacts, or more than one calendar.
Pipelines, opportunities, deal stages, or sales-process data beyond contacts and calendar.
Conversation history (SMS, email threads, chat logs) — we'll move what we can; some source systems don't expose this cleanly.
Custom automations, workflows, funnels, websites or forms from your old system.
Files, attachments or images linked to contact records.
Historical reporting / analytics data.
Migrations from systems we don't already integrate with (we'll tell you upfront if this applies).

If your migration needs anything in the "not included" list, we'll quote it as a separate paid engagement before we start. You're free to say no — your free migration scope still stands.

5.3 What we need from you

Access credentials for your existing system (or an admin user added with read access).
A point of contact at your business who can answer field-mapping questions within one business day.
Authority to access and copy the data — i.e., you have the right to give us access to it.

If we can't get the access we need, we can't run the migration. We'll tell you what's missing within two business days of your Trial starting.

5.4 If the migration fails partway through

If the failure is on our side: we fix it at our cost. If the fix can't be completed within the 30-day Trial, we extend your Trial by the number of days needed to complete the migration plus 7 extra days. You bear no cost.
If the failure is on the source-system side: we'll tell you within two business days, explain what we found, and offer two options — attempt a workaround (within original scope where possible), or cancel the Trial with no obligation. Your original data is unaffected; we work from a copy.
If the failure is because the data you gave us isn't what we agreed: we'll pause, tell you, and offer a paid quote for the larger scope or run within the 2,500-contact cap and tell you which records made the cut.
In every scenario above, you keep the Strategy Call recording and the Tool-Stack Audit document that have already been delivered.

5.5 Data integrity during migration

We work from an exported copy of your data, not from your live source system. We do not delete, modify or overwrite anything in your source system. If you cancel mid-migration, your original data — wherever it currently lives — is untouched.

6. Data Export Commitment

If you cancel, or if the Trial ends and you decide not to subscribe, we will export your data back to you so you can take it elsewhere. No hostage-taking.

6.1 What we export

Contacts — as a CSV file.
Calendar events — as an ICS file (importable into Google Calendar, Outlook, Apple Calendar and most others).
Any documents we delivered to you — your Tool-Stack Audit, your Strategy Call recording — emailed to you again on request.

6.2 What we don't export

Conversation history (SMS, email, chat) — only if and to the extent the Hub's underlying platform supports a clean export.
Third-party integrations — data lives in those systems, not ours.
Custom pipelines, automations or workflows built inside the Hub during the Trial.
Files / attachments — included where reasonably possible.
Analytics or reporting data generated by the Hub.

6.3 How and when

Email [email protected] or click Export My Data in your Hub account.
We deliver within 7 business days of your request, by email.
The export is free of charge.
You can request the export at any time during the Trial and for 30 days after the Trial ends or after cancellation. After that 30-day window, your data is deleted per Section 3 and we can no longer produce an export.

7. Strategy Call — recording, consent and IP

7.1 Recording

Your 30-minute Hub Strategy Call is recorded so we can send you a copy to keep. You'll be told the call is being recorded at the start of the call, and asked to consent on the call. If you say no, we don't record. You can also tell us in advance (reply to the booking email) that you'd prefer not to be recorded.

7.2 Yours to keep

The Strategy Call recording and the written Tool-Stack Audit document are yours. You can keep them, share them inside your business, and use them however you like. You can keep them whether or not you subscribe to the Hub at the end of the Trial. The only thing we ask: don't republish them publicly — they were prepared specifically for your business.

7.3 IP position on the audit document

You own the use of the audit for your business — read it, share it internally, act on it, give it to a future provider.
JRDS retains copyright in the document itself (the wording, the framework, the templates we used to build it).
Anything you said on the call (your business info, your processes, your data) belongs to you.

8. Refund policy

No payment is taken during the 30-day Trial. There is nothing to refund.

9. Acceptable use

Don't use the Hub to break the law or hurt people. Specifically, you agree not to use the Hub to:

Send spam (messages that breach the Spam Act 2003 (Cth)).
Send messages to numbers on the Do Not Call Register.
Store or transmit content that is unlawful, defamatory, misleading, harassing, infringing of someone else's IP, or that contains malware.
Store sensitive information as defined by the Privacy Act 1988 (Cth) — including health information, biometric data, criminal records — unless you have your own lawful basis to hold it and have told us in writing.
Reverse-engineer, copy or resell the Hub itself.
Share your account access with parties outside your business.

If we have a reasonable belief you're breaching this section, we may suspend the Trial after giving you notice and a chance to fix the issue. If we suspend, we'll still honour your data export rights under Section 6.

10. Service availability during Trial

We aim to keep the Hub running well, but the Trial is provided on a reasonable-efforts basis. There is no formal Service Level Agreement (SLA) during the Trial. If the Hub has significant downtime during your Trial (more than 4 hours in a single day) and that downtime affects your evaluation, email us — we'll usually extend the Trial by an equivalent number of days.

We don't guarantee the Hub is fit for any specific purpose beyond what we've described.

11. Privacy and data handling

We collect, store and use your personal information in line with the Australian Privacy Principles (APPs) and our Privacy Policy.

We collect your name, email, phone, business name, and the data you bring into the Hub during migration and use.
We use it to deliver the Trial, follow up about it, and (if you've agreed) send you marketing.
We store it in our CRM (the GoHighLevel platform). GoHighLevel is a US-based platform and your data may be processed overseas. This counts as cross-border disclosure under APP 8.
You can ask to access, correct or delete your personal information at any time — email [email protected].
If you think we've mishandled your data, complain to us first. If we can't resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC).

12. Limitation of liability

To the maximum extent allowed by law:

The Trial is provided as is. We make no warranties about specific outcomes, time savings, lead volumes, or revenue.
Our total liability to you for anything connected to the Trial is limited to AUD $100 or the amount you paid for the Trial (which is $0), whichever is greater.
We are not liable for indirect or consequential losses — lost profits, lost opportunity, lost goodwill, lost data (beyond our obligations in Sections 5 and 6).

Nothing in this section excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (including consumer guarantees that apply automatically). Where the ACL gives you a right that can't be excluded, that right applies, and the limit above does not override it.

13. Changes to these Terms

We may need to update these Trial Terms over time — usually because we've improved the Trial offer, or to reflect a change in law.

If we change these Terms in a way that materially affects you during your active Trial, we'll:

Email you at the address on file at least 14 days before the change takes effect.
Tell you what's changing and why.
Give you the option to cancel your Trial with no obligation if you don't accept the change.

For minor changes (typo fixes, clarifications), we'll just update the document and bump the "last updated" date.

We will not make a change that retrospectively reduces rights or remedies you've already earned during your Trial.

14. Governing law

These Terms are governed by the laws of South Australia, Australia. You and JRDS submit to the non-exclusive jurisdiction of the courts of South Australia.

If a dispute arises, we agree to try to resolve it directly first — email [email protected] with a clear description of the issue. If we can't resolve it within 30 days, either of us can take the matter further.

15. General

Entire agreement. These Trial Terms, plus our Privacy Policy and any document we expressly link from these Terms, are the whole agreement between us about the Trial.
Severability. If a court finds part of these Terms unenforceable, the rest still applies.
No assignment by you. You can't transfer your Trial to another business or person without our written consent.
Notices to you: by email to the address on your account.
Notices to us: by email to [email protected].

Document version: v1 — published 15 May 2026
Contact: [email protected]